The Secrets of Dental Office Management

Mark Gaylard

COO. Coach • Trainer • Practice Management Specialist •

As a Peak Development Coach, I have studied under the likes of Anthony Robbins and have been applying the teachings of Napoleon Hill for over two decades.
As a Professional Coach and COO, I have the ability to align people,and business with their goals, empowering them to break through limiting beliefs, and evoke excellence in clients who choose to work with me.
I specialize in dental practice management, production growth and behavioural sciences. With a focus on conflict negotiations and physical transformation.

Dr. Agatha Bis

Founder of UPB Dental Academy

Dr. Bis has over 22 years of clinical experience, blending advanced nutrition and supplementation alongside modern dental practices to optimize health outcomes.

Extensive training in post-graduate programs include the following:
TMJ disorders and treatment
Full Mouth Rehabilitation
Chronic Pain, Migraines, and Headaches
Veneers and Smile Makeovers
Porcelain Restorations
Sleep Apnea and Treatment
Safe Removal of Mercury Fillings
Bonding
Periodontal Therapy

Over the last 20 years, Dr. Bis has focused on working with complex patients who have responded poorly to conventional medical and dental treatments by seeking the root causes of their illness and guiding them on a path towards healing. Her integrative approach emphasizes the importance of listening to patients, focusing on the root causes and epidemiology of diseases, respecting biochemical individuality,
and partnering with patients to make meaningful changes in their health habits.
One of the pillars of her practice is a strong understanding of functional endocrinology and its relationship to the oral cavity.

Dr. Bis is passionate about the journey to wellness: profound changes in health often follow transformative changes in lifestyle when supported by appropriately prescribed nutraceuticals, medications, and treatments.

Luciana Arcaro

Educational Development/Consultant, Orthodontic Operation, Practice Implementation

Luciana received her BDS and Dental Material Degree with Honors in 1995 with focus specialization in Advanced Orthodontic & Prosthodontics and her DSD, Clear Aligner Therapy training, ACE, CDA II and Ortho Module in the following years.
She has topped up her solid dental foundation with Business and Marketing Education and is an all-rounder in the truest sense of the word.

Luciana currently works in an Orthodontic Practice in addition to providing customized training and educational solutions to Dental Support Organizations- DSOs, Private Dental Practices, and Dental Professionals to achieve their goals in continuing education, patient experience, compliance, marketing, and sales initiatives with have proven training solutions with transformative benefits with Educational development strategies with a focus on implementation, comprehensive patient care and best business practices.

She is a Published author in Dental Magazines in the USA market has given lectures on Orthodontics, Professional Dental Assistant, Patient Communication and Implementation of Dental procedures, Digital Photography, Patient Experience, Clear Aligner Therapy

implementation, Screening for Malocclusion at Pacific Dental Conference 2015 and 2016, GNYDM -Greater New York Dental Meeting 2016, The Empire Northern Outpost Invisalign Symposium 2017, YANKEE 2017, Dominican 2017, Success in Dentistry 2018, Best Practice for Great Practices 2018

Farah Jahed

Senior Financial Advisor / Insurance Broker, Chartered Life Underwriter (CLU), Certified Health Specialist (CHS)

Farah Jahed is a Chartered Life Underwriter (CLU)Certified Health Specialist (CHS), a proud member of Million Dollar Round Table ( MDRT), the International Premier Association of Financial Professionals, and the founder of FarahFinancials.com.
She is widely recognized as the Top Insurance Advisor in Ontario and her community.

Her enthusiasm, dedication, and experience are recognized by Canada's leading insurance companies.

Those qualities also make her an indispensable resource for her clients. If you live in the Toronto area, you've likely heard her on the only community ’s radio station educating about the need for insurance and other estate planning issues.

She regularly contributes articles in community’s weekly publications. She conducts informative seminars for professional associations and their members. She also has been a keynote and guest speaker on many other professional and public seminars.

Reza Vaez

Sales & Marketing Speaker

Reza is a Sales & Marketing executive with 10 years’ experience in Retail Sales & Marketing.

Reza offers a wide range of programs and services – from Direct Sale Techniques to Digital Marketing tips.

 Reza specializes in helping clients to achieve their goals from any marketing campaign.

After a successful career in Retails Business Owners, Reza now coaches other people to achieve the same success.

 

Education: Shahid Beheshti University, Tehran, Iran - Masters Of Science,  Industrial Management (September 2004 - February  2007)

Speaking Experience: 

May 2018, Real Estate Marketing Seminar @ Superstarts Realty Brokerage 

Jul 2017, Direct Sales & Marketing @ Pearl Banquet Hall (Integral International Ltd.)

Jan 2016, Direct Sales Techniques in B2B @ London, UK (Appco Group International)

March 2015, Key Direct Sales Factors for Small Businesses @ Appco Group Canada (Integral International)

Jul 2013, DAily Practices of being Efficient @ Olympic Hotel, Tehran (Saman Electronic Payment Co.)

Ali Zare

Eng, CSO (Chif Security Officer)

Ali is a knowledgeable Cyber-Security analyst and CSO of TASProvider. He specializes in assisting dental clinic industries for over a decade, helping them distinguish solutions that make their organizations and professions more secure, improving reliability, and competency.  Ali's company is a proud Microsoft partner who is helping to utilize the latest technology and innovations in Cyber-Security, allowing him to be more efficient, and to come up with new and creative ways to ensure your company's security. In a business manner, Ali inquires essential traits such as good response time and availability, scalability, a Customer-Centric approach, and reliability.  
He is also a keynote speaker and consultant at conferences worldwide, including MIST, Iranian Atherosclerosis Society, and Iranian Genetics Congress. 

 

Course Date 
Sunday, September 22, 2019
Duration 
8 Hours
Time of Registration 
Please Contact
Time 
9 AM - 5 PM
Tuition 
Dentist Early bird: $159, IODA members: $119, Team member: $119
Location 
The Westin Prince Hotel Toronto

Course Details

The Secrets of Dental Office Management

A Full Day Event of  Training at the Upscale Westin Prince Hotel

Course Date 
Sunday, September 22, 2019
Duration 
8 Hours
Time of Registration 
Please Contact
Time 
9 AM - 5 PM
Tuition 
Dentist Early bird: $159, IODA members: $119, Team member: $119
Location 
The Westin Prince Hotel Toronto

Register Continuing Education

The Secrets of Dental Office Management

A Full Day Event of  Training at the Upscale Westin Prince Hotel
(Breakfast and Lunch included, Free parking)
MASTERMIND ROUNDTABLE ANALYSIS:
Pain Points in the Dental Industry By: Mark Gaylard & Dr.Agatha Bis Mastermind solutions for the most common issues surrounding the management and success of the dental practice today. Bring your questions, comments, and Agame to this roundtable discussion offering advice, strategy, and unique ideas on how to grow to succeed and stay above your competition in today’s environment. It’s time to make your practice extraordinary. The Focus:

  • insurance dependence
  • Patients cancel or no show
  • Staff turnover
  • Low staff morale
  • Low productivity
  • Revenue below targets
  • Growing your business through Hygiene
  • Best ways to present cases
  • How to increase case acceptance
  • When to hire and when to fire
  • Leader vs. Manager

Eversmiles is inviting you to take part in our organized full-day event which is specially tailored for dentists and team members, providing professional development, guidance and up to date information for your practice success and personal growth.
The event is held in the upscale Westin Prince Hotel on 22nd of September 2019 from 9:00 Am to 5:00 PM.
Dentist Early bird: $159, Team member: $119
IODA (Iranian Ontario Dental Association) members will receive a 25 percent discount. (subject to verification ) Register now on:
http://eversmiles.ca/22Sep Click on ENROL or simply Call us
(647) 997-1343 | (416) 854-1348 We look forward to seeing you for a full day of informative lectures, networking with colleagues and connect with sponsor business and companies in a very friendly and highly elegant environment.


Mark Gaylard COO. Coach • Trainer • Practice Management Specialist  Twitter: MarkGCoaching As a Peak Development Coach, I have studied under the likes of Anthony Robbins and have been applying the teachings of Napoleon Hill for over two decades. As a Professional Coach and COO, I have the ability to align people, and business with their goals, empowering them to breakthrough limiting beliefs, and evoke excellence in clients who choose to work with me. See full Bio

Dr.Agatha Bis Smiles By Bis Dentistry
Website: Smiles By Bis Dentistry Dr. Bis has over 22 years of clinical experience, blending advanced nutrition and supplementation alongside modern dental practices to optimize health outcomes. Extensive training in post-graduate programs include the following:
TMJ disorders and treatment
Full Mouth Rehabilitation
Chronic Pain, Migraines, and Headaches
Veneers and Smile Makeovers
... See full bio

Luciana Arcaro Educational Development/Consultant Luciana received her BDS Bachelor of Dental Science & Dental Technology and Materials Degree with Honors in 1995 with focus training in Advanced Orthodontic & Prosthodontics and DSD, Clear Aligner Therapy training, ACE, CDA II and Ortho Module in the following years.
She has topped up her solid dental foundation with Business and Marketing Education and is an all-rounder in the truest sense of the word. She is a Published author in Dental Magazines in the USA market See full bio

Farah Jahed Senior Financial Advisor / Insurance Broker
Chartered Life Underwriter (CLU), Certified Health Specialist (CHS)

Website: Farah Financial Services Farah Jahed, as the founder of Farah Financial Services, has been recognized as a leader in the financial and insurance services industry for over 15 years. With targeted practice in providing services to doctors and dentists, she has acquired expertise and offers solutions with regards to the personal and business insurance and investment issues of doctors and dentists.  She is a recognizable name among many of her ethnic Medical Specialists in Ontario. See full bio

Reza Vaez Sales & Marketing Speaker
Website:
Web Value digital Marketing Agency Reza is a Sales & Marketing executive with 10 years’ experience in Retail Sales & Marketing. Reza offers a wide range of programs and services – from Direct Sale Techniques to Digital Marketing tips.  Reza specializes in helping clients to achieve their goals from any marketing campaign. After a successful career in Retails Business Owners, Reza now coaches other people to achieve the same success.
  See full bio

Ali Zare CSO (Chief Security Officer)
Website: TAS Provider Ali is accomplished IT professional with demonstrated success in implementing strategic IT initiatives and improving the business’s bottom line. He is a resulted-driven professional with 13 years’ experience in IT industry. A skilled project manager with proven ability to lead and motivate a large team to maximize productivity. A self-starter, out-of-the-box thinker recognized for the ability to amalgamate the best of new technologies and existing environments to CoreCompetencies.  
  See full bio

CE Credits 
6
Sponsored by 
Farah Jahed
Sponsored by 
Web Value Agency
Sponsored by 
Yorkshire
Sponsored by 
TASProvider
Sponsored by 
Scotia Bank
Sponsored by 
Terruni Group
Sponsored by 
Itero
Sponsored by 
Megagen
Sponsored by 
Navident
Sponsored by 
Patterson
Sponsored by 
Rododonto

Instructor Bio

Mark Gaylard

COO. Coach • Trainer • Practice Management Specialist •

As a Peak Development Coach, I have studied under the likes of Anthony Robbins and have been applying the teachings of Napoleon Hill for over two decades.
As a Professional Coach and COO, I have the ability to align people,and business with their goals, empowering them to break through limiting beliefs, and evoke excellence in clients who choose to work with me.
I specialize in dental practice management, production growth and behavioural sciences. With a focus on conflict negotiations and physical transformation.

Dr. Agatha Bis

Founder of UPB Dental Academy

Dr. Bis has over 22 years of clinical experience, blending advanced nutrition and supplementation alongside modern dental practices to optimize health outcomes.

Extensive training in post-graduate programs include the following:
TMJ disorders and treatment
Full Mouth Rehabilitation
Chronic Pain, Migraines, and Headaches
Veneers and Smile Makeovers
Porcelain Restorations
Sleep Apnea and Treatment
Safe Removal of Mercury Fillings
Bonding
Periodontal Therapy

Over the last 20 years, Dr. Bis has focused on working with complex patients who have responded poorly to conventional medical and dental treatments by seeking the root causes of their illness and guiding them on a path towards healing. Her integrative approach emphasizes the importance of listening to patients, focusing on the root causes and epidemiology of diseases, respecting biochemical individuality,
and partnering with patients to make meaningful changes in their health habits.
One of the pillars of her practice is a strong understanding of functional endocrinology and its relationship to the oral cavity.

Dr. Bis is passionate about the journey to wellness: profound changes in health often follow transformative changes in lifestyle when supported by appropriately prescribed nutraceuticals, medications, and treatments.

Luciana Arcaro

Educational Development/Consultant, Orthodontic Operation, Practice Implementation

Luciana received her BDS and Dental Material Degree with Honors in 1995 with focus specialization in Advanced Orthodontic & Prosthodontics and her DSD, Clear Aligner Therapy training, ACE, CDA II and Ortho Module in the following years.
She has topped up her solid dental foundation with Business and Marketing Education and is an all-rounder in the truest sense of the word.

Luciana currently works in an Orthodontic Practice in addition to providing customized training and educational solutions to Dental Support Organizations- DSOs, Private Dental Practices, and Dental Professionals to achieve their goals in continuing education, patient experience, compliance, marketing, and sales initiatives with have proven training solutions with transformative benefits with Educational development strategies with a focus on implementation, comprehensive patient care and best business practices.

She is a Published author in Dental Magazines in the USA market has given lectures on Orthodontics, Professional Dental Assistant, Patient Communication and Implementation of Dental procedures, Digital Photography, Patient Experience, Clear Aligner Therapy

implementation, Screening for Malocclusion at Pacific Dental Conference 2015 and 2016, GNYDM -Greater New York Dental Meeting 2016, The Empire Northern Outpost Invisalign Symposium 2017, YANKEE 2017, Dominican 2017, Success in Dentistry 2018, Best Practice for Great Practices 2018

Farah Jahed

Senior Financial Advisor / Insurance Broker, Chartered Life Underwriter (CLU), Certified Health Specialist (CHS)

Farah Jahed is a Chartered Life Underwriter (CLU)Certified Health Specialist (CHS), a proud member of Million Dollar Round Table ( MDRT), the International Premier Association of Financial Professionals, and the founder of FarahFinancials.com.
She is widely recognized as the Top Insurance Advisor in Ontario and her community.

Her enthusiasm, dedication, and experience are recognized by Canada's leading insurance companies.

Those qualities also make her an indispensable resource for her clients. If you live in the Toronto area, you've likely heard her on the only community ’s radio station educating about the need for insurance and other estate planning issues.

She regularly contributes articles in community’s weekly publications. She conducts informative seminars for professional associations and their members. She also has been a keynote and guest speaker on many other professional and public seminars.

Reza Vaez

Sales & Marketing Speaker

Reza is a Sales & Marketing executive with 10 years’ experience in Retail Sales & Marketing.

Reza offers a wide range of programs and services – from Direct Sale Techniques to Digital Marketing tips.

 Reza specializes in helping clients to achieve their goals from any marketing campaign.

After a successful career in Retails Business Owners, Reza now coaches other people to achieve the same success.

 

Education: Shahid Beheshti University, Tehran, Iran - Masters Of Science,  Industrial Management (September 2004 - February  2007)

Speaking Experience: 

May 2018, Real Estate Marketing Seminar @ Superstarts Realty Brokerage 

Jul 2017, Direct Sales & Marketing @ Pearl Banquet Hall (Integral International Ltd.)

Jan 2016, Direct Sales Techniques in B2B @ London, UK (Appco Group International)

March 2015, Key Direct Sales Factors for Small Businesses @ Appco Group Canada (Integral International)

Jul 2013, DAily Practices of being Efficient @ Olympic Hotel, Tehran (Saman Electronic Payment Co.)

Ali Zare

Eng, CSO (Chif Security Officer)

Ali is a knowledgeable Cyber-Security analyst and CSO of TASProvider. He specializes in assisting dental clinic industries for over a decade, helping them distinguish solutions that make their organizations and professions more secure, improving reliability, and competency.  Ali's company is a proud Microsoft partner who is helping to utilize the latest technology and innovations in Cyber-Security, allowing him to be more efficient, and to come up with new and creative ways to ensure your company's security. In a business manner, Ali inquires essential traits such as good response time and availability, scalability, a Customer-Centric approach, and reliability.  
He is also a keynote speaker and consultant at conferences worldwide, including MIST, Iranian Atherosclerosis Society, and Iranian Genetics Congress.